Social Responsibility Case Study: Using End-Of-Life Computer Equipment To Reduce Inequalities And Br

BENEFITS

Careful vetting of beneficiaries, including schools and churches.
Enhanced brand awareness and customer loyalty.
Valuable publicity and marketing opportunities.
Equipment refurbished to a retail standard.
Provision of a 12-month warranty, compliant with the Consumer Protection Act.
Minimal internal management or utilization of company resources.
Eligibility for BBBEE (Broad-Based Black Economic Empowerment) Socio-Economic Development points.
Program costs recovered from the proceeds of used equipment.
A dedicated website for ordering computers.

Client: A National Bank - Promoting Social Inclusion Through IT

In this case study, we delve into how a prominent national bank embarked on a mission to make a lasting impact on society by repurposing their end-of-life computer equipment. Their commitment to social responsibility went beyond BBBEE and corporate philanthropy; it aimed to address inequalities and contribute to bridging the digital divide.

THE CLIENT'S MISSION

Our client, a renowned retail bank with a significant presence in major urban centers, recognized the transformative potential of their end-of-life IT assets. They sought to align their social responsibility goals with their technology infrastructure to create a meaningful and sustainable impact.

REFURBISHING FOR A GREATER PURPOSE

Xperien stepped in to refurbish the bank's used computer equipment to retail standards, ensuring that these devices could find new life and purpose. This refurbishment process not only extended the equipment's lifecycle but also enhanced its performance, making it fit for the hands of those who needed it most.

SUPPORTING DISADVANTAGED COMMUNITIES

One of the core objectives of this initiative was to support disadvantaged communities and bridge the digital divide. By donating refurbished computers to schools, community centers, and organizations serving underprivileged individuals, the bank actively promoted digital inclusion.

These efforts empowered individuals who might not have had access to technology otherwise, fostering digital literacy and creating equal opportunities for education and employment.

EXCEEDING EXPECTATIONS

To ensure the impact was far-reaching, Xperien went beyond simply providing equipment. We meticulously managed the donation process, collaborating with schools, churches, and community organizations to identify suitable recipients. Our dedication extended to arranging deliveries, obtaining essential documentation including Section 18a certificates, and ensuring compliance with all relevant regulations.

SOCIAL INVESTMENT AT ITS BEST

In 2022, our client's generous donation of 241 computers had a significant and tangible impact. It empowered over 500 children in disadvantaged communities nationwide, opening doors to digital skills and knowledge they might have otherwise missed out on. By actively contributing to digital inclusion, our client made a lasting impression and aligned perfectly with their social impact and equity goals.

This case study highlights the bank's commitment to social responsibility, showcasing how repurposing end-of-life IT equipment can lead to meaningful change and help bridge the digital divide.

Xperien services	GRI classification	SASB classification
S1- Reduce inequalities	GRI 413-1	n/a

Classification source: Sustainable IT

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📧 Email: bridgette@xperien.co.za

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